Return & Refund Policy
This page explains return and refund rules for 龙瑆 orders from authorized channels: eligibility windows, conditions, exclusions, how refunds are issued, and the steps to open a request.
龙瑆（Loongtion）授权渠道销售的产品，其退换货规则如下。具体条款可能因地区或销售渠道而异，如有疑问，请以订单条款为准或联系我们的客服。
一、退换货条件
- 产品自签收之日起 7 天内，且未拆封、未使用，外观完好，可凭订单信息申请无理由退货。
- 产品存在质量问题（如无法识别、无法读写、固件异常等），在保修期内可申请免费换货或维修。
- 退换货申请须保留产品原包装、配件及随附资料，并随附订单编号。
二、时限
- 无理由退货：签收后 7 个自然日内提出。
- 质量问题换货 / 维修：保修期内（自购买之日起 24 个月）提出。
- 逾期申请将不予受理，具体以订单条款为准。
三、退换货流程
- 提交申请：通过订单页面或发送邮件至 hi@loongtion.com，说明订单编号、问题描述及诉求（退货 / 换货）。
- 客服审核：客服将在 1–2 个工作日内审核并回复处理方案及退货地址。
- 寄回产品：按客服指引将产品寄回指定地址，运费按下方条款承担。
- 验收与处理：收到产品后 3 个工作日内完成验收；确认无误后，退货订单将按原支付路径退款，换货订单将寄出新品。
四、不予退换的情形
- 已拆封、已激活或已使用，且非质量问题的产品。
- 外包装、防伪标识、序列号缺失或损毁，无法核实来源的产品。
- 因用户自行拆修、进水、受潮、跌落、超规格使用等造成损坏的产品。
- 超过 7 天无理由退货期限，且不属于保修范围的产品。
- 定制产品、促销赠品、二手或翻新产品（订单中另有说明的除外）。
五、保修期外选项
超出保修期后，我们仍提供以下服务：
- 付费维修：对可修复的故障，按实际成本收取维修费，具体报价以客服确认为准。
- 以旧换新：部分产品支持以旧换新，需支付差价，具体以客服报价为准。
- 数据服务：如产品涉及数据问题，可咨询我们的技术支持获取建议。
六、联系方式
如需退换货或咨询，请通过以下方式联系龙瑆客服：
- 邮箱：hi@loongtion.com
- 电话：400-851-6832（服务时间：工作日 9:00–18:00，北京时间）
本政策最终解释权归龙瑆所有。如本政策与订单条款不一致，以订单条款为准。
Return windows
Notify us within these windows. Channel or regional order terms take precedence when they differ.
| Situation | Window | Notes |
|---|---|---|
| Defective or incorrect item on arrival | 7 calendar days | Notify us with photos and order details; we will arrange return, exchange, or refund according to policy. |
| Change of mind (if applicable) | 14 calendar days | Product must be unopened and resaleable, subject to restocking rules of the selling channel. |
Eligibility conditions
What must be true before a return or refund can proceed.
- The product must be returned with original packaging, accessories, and labels intact where applicable.
- A valid proof of purchase (order number / invoice) is required for all return or refund requests.
How to return
Open a request with order ID, serial (if any), and reason — then follow the RMA instructions.
Open a request
Contact support with your order ID, serial number (if any), and reason for return.
Receive instructions
We will confirm eligibility and provide a return address or RMA number if required.
Inspection & resolution
After receipt and inspection, we will process refund, replacement, or repair as applicable.
Refund method
How approved refunds are issued after inspection.
- Original payment method: Refunds are typically issued to the original payment channel where technically possible.
Processing times depend on banks or payment providers and may take several business days after approval.
Not eligible
Common cases that cannot be returned or refunded under this policy.
- Opened software or digital goods where delivery has been completed and license keys were disclosed.
- Products damaged by misuse, unauthorized modification, or third-party repair.
- Custom-built or made-to-order configurations once production has started, unless otherwise agreed in writing.
Important notes
- Back up data before returning any storage device; 龙瑆 is not responsible for data remaining on returned units.
Need help?
- Support: Use the contact form on this website or the support channel listed in your purchase confirmation.